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Email: chris.finnegan@infopro-digital.com

Insurance in the digital age – transforming claims processing with AI-driven automation

Digital transformation is changing the insurance industry and ensuring a high level of accuracy and efficiency in claims management is more important than ever

Traditional insurers are heavily reliant on manual work, and outdated methods and legacy systems. In a recent survey of UK financial services companies, 80% of respondents found that their systems were not fully integrated and they had an average of nine different content management systems in place.

While the use of AI and automation offers significant value to insurers, implementing AI is not without challenges, driven largely by scarce AI expertise and limited insights from generic AI services. Despite these obstacles, forward-looking insurers are finding that business-aware AI services, combined with low-code tooling, can enrich your content to support increased automation and faster processing with fewer manual tasks and increased accuracy.

In this upcoming live webinar, brought to you by Insurance Post in association with Nuxeo, an expert panel will discuss how AI can improve both accuracy and efficiency during the claims process and have a positive impact on customer experience.

Among the questions we will seek to answer are:

  • How is intelligent process automation technology enabling smarter claims processing and fraud detection?
  • What benefits do increased accuracy and efficiency through automation bring to the business as a whole?
  • How can automating claims improve customer experience?
  • What are the benefits of generic AI and personalised AI to customers?
  • How can low-code tooling for AI services enable organisations to reduce their reliance upon AI experts and data scientists?
  • How can new, business-aware capabilities in AI and machine learning increase agility?
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Continuing professional development: how are insurance companies developing career paths for a pipeline of future talent whilst developing employees remotely

The recent experience of Covid-19 has proved to be challenging for the insurance sector in terms of maintaining a business-as-usual approach to managing clients; but it has also tested the resilience of these employers when it comes to recruitment and helping employees develop and prosper, especially with a reduction of in person training and mentoring.

This webinar, brought to you by Insurance Post in association with Davies, seeks to understand how insurance businesses are adapting the personal development of their employees during a time of remote working; and what the implications are for future employee development strategies.

Among the questions we will seek to answer are:

  • How have insurance businesses utilized digital and teleconferencing channels to recruit and train employees since March 2020?
  • How have insurance businesses looked to replace and replicate in person mentoring with many employees working remotely?
  • How can employers maximise their teams’ learning & professional development remotely?
  • How are businesses working around learning and development initiatives that are difficult to replicate online?
  • How do you encourage colleagues to continue to seek professional development without in person daily access to their managers?
  • Have training budgets been squeezed by the pandemic; and are insurance businesses looking more to Government backed employment support schemes likes Apprenticeships to recruit and develop employees?
  • What are the pros and cons of these support schemes?
  • How important are insurance businesses recruitment and skills development strategies to improving their own diversity and inclusion?
  • What are the biggest training and skills progression lessons that have been learned during Covid-19 - and how will these shape the way insurance employees are educated and developed in the future?
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