About our webinars

Our webinars are built around expert journalism and provide news, opinion and insight on the latest industry developments.

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Phone: 07717751955

Email: chris.finnegan@infopro-digital.com

Upcoming Webnar: Looking to sustainable ‘new normal’ – what does the future of motor claims look like?

Insurance Post and e2e have teamed up for a live interactive webinar in which an expert panel will discuss how insurance companies need to future proof their motor claims eco-system to be able to transition to the ‘new normal’ and what needs to be done to make sure the supply chain is joined up and efficient.

With the lifting of Covid-19 restrictions, and as the UK races into recession with high inflation, the insurance sector is now starting to assess what the ‘new normal’ looks like in terms of motor claim numbers, value and supply chain adjustments to meet changing customer demands and increasing costs.

The common consensus seems to be that claims are down in numbers, but up in value linked to repair and parts costs; there is less vehicular salvage, but it’s selling for more at auction as the second hand market is hit by supply shortages; and policyholders are happier to be offered green/recycled parts as an option when their vehicles end up in a body shop, especially if it speeds up the process.

Among the questions the panel plan to address are:

  • In your view what does the ‘new normal’ look like with regard motor claim volumes and values? Do you ever see the market returning to what it looked like pre-pandemic?
  • Will the high claims inflation environment encourage insurers to review salvage arrangements sooner than planned and should they apply different filters to the decision than previous?
  • What have been the biggest factor or factors impacting the supply chain when it comes to repairing vehicles, especially in relation to repair times and sourcing parts?
  • What does the supply chain look like in terms of both salvaging vehicles - in the event of a total loss - and finding parts if they can be repaired?
  • Has the increased coverage of the ESG agenda meant the public/body shops/manufacturers are more accepting of recycled/ green parts?
  • If there are any reservations about recycled/green parts from customers and repairers, what are they? And how can these be overcome?
  • How important is the wider issue of sustainability and being socially conscious to you when choosing supply chain partners? How much of this is dictated by customers versus your own board’s ESG agenda?
  • How could technology be used more effectively to join up the motor claims supply chain and drive efficiencies?
  • What steps need to be taken to future proof the motor claims eco-system?
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Upcoming Webinar: Credit Control Optimisation - The key to a profitable insurance firm

In this upcoming webinar brought to you by Insurance Post, in association with AutoRek, an expert panel will explore how credit control transformation can give insurance businesses a competitive edge in today’s turbulent economic environment.

Insurance organisations today are under more scrutiny than ever from auditors and stakeholders alike. In response, many continue to shift their efforts from the digital transformation of front-end functions to driving higher levels of efficiency in the middle and back-office.

A growing number of insurance firms now realise that automating previously overlooked processes like credit control, collections and account receivables carries a range of genuine business benefits, such as:

  • Freeing up millions in unallocated capital and improving cash flow
  • Increased operational efficiency
  • Improving financial controls and reducing risk
  • Faster processing times
  • Enhanced auditability
  • More visibility on key transactions

Among the questions the expert panel will address are:

  • Why is the credit control function so important?
  • What is driving the insurance industry to embrace credit control transformation?
  • Why have firms traditionally been slow to transform the credit control function?
  • What benefits can businesses realise by optimising the credit control process?
  • What tangible steps should firms take to optimise the credit control function?
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Upcoming Webinar: Data in a volatile world - How smart data management can deliver success during the cost-cutting crisis

In this webinar brought to you by Insurance Post, in association with WNS, an expert panel will discuss how having complete, granular information at their fingertips can empower insurers to delight customers, offer relevant products at the right price, improve claims processes and ultimately improve bottom line results.

The cost-of-living crisis is impacting the economy by the day, leaving the insurance sector to battle for business alongside record-high inflation rates in today’s volatile market.

Faced with rising claims costs, increased fraud and customers demanding reductions in their insurance expenditure to ease their personal finance situations, what can insurers do to gain competitive advantage in a challenging market?

In this difficult and unprecedented time, many insurers are turning to smart data management to gain an edge in this hard market and overcome ‘blind spots’ caused by data silos.

Some of the topics to be discussed include:

  • How is the cost-of-living crisis impacting insurance consumer’s behaviour and attitudes towards products and premiums?
  • How can smart data improve insurer bottom lines and delight customers?
  • How can digitising data help insurers and what steps can they take to get started?
  • How can expanding the use of data in decision making and customer interactions ensure insurers are gaining a competitive advantage in today’s cost-cutting market?
  • What problems exist with leaving data in silos and what steps can be taken to alleviate this?
  • How can insurers get buy-in from the c-suite to invest in improving data quality and deliver information at decision-making times?
  • Are there any barriers still hindering data innovation?
Read more Sign up to the webinar

Digital claims – the final frontier

Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.

Modernizing data platforms - are insurers ready?

Insurance companies hold large volumes of customer data across the value chain, however the systems that contain it are usually slow and outdated. Which can be a major drawback as time when insurers need to expand their offerings with agile data…

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