Property - personal
Claims volumes surge as a result of Storm Arwen
Insurers have received thousands of claims as Storm Arwen brought 98 miles per hour winds causing power cuts and travel disruption across the UK.
Axa retail CEO says pricing review heralds the most ‘endemic’ change in market's recent memory
The Financial Conduct Authority's pricing review will bring the most “endemic” change the insurance market has experienced in a long time and the work that comes with it should not be underestimated, according to Axa Retail CEO Tara Foley.
Insurance Post TV: COP26 Climate Summit special featuring Aviva, Axa and others
Insurance Post reveals the latest episode of its ‘magazine-style’ television show, Insurance Post TV, which gets under the skin of some of the key issues of the day.
Insurance Post Live Claims panel session: Creating a world-class customer experience in property claims
Customers should be front and centre when insurers design their claims processes.
Insurance Live 2021: Claims panel session - digital end-to-end claims, can insurers match customer expectations?
The seamless end-to-end digital claims journey has been long touted as a goal for many insurers. But how close is the reality?
Interview: Jimmy Williams, Urban Jungle
Jimmy Williams, co-founder and CEO of Urban Jungle, spoke to Post about how his own experience with home insurance inspired him to address issues the industry is facing, ambitions to branch outside of property and how views of insurtechs are changing.
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
Listed insurtech market cap surpasses $22bn; motor start-up Adiona plans to take on 'outdated' incumbents; Dale Partners gets Lloyd's green light; and Zurich unveils £750m MGA capacity deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Allianz’s Graham Gibson says the time is now for sustainable claims
As the summer floods have shown, urgent action is needed to tackle climate change. Insurers have already committed to investment and underwriting targets but can also make a difference on the ground in the way they handle claims Graham Gibson, chief…
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
Insurance Post TV: Will claim volumes ever return to pre-pandemic levels? Featuring Allianz, NFU Mutual, RSA and Zurich
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
Rash of high value claims anticipated after London floods deluge basements
Loss adjusters have identified high-value claims after flash floods in London affected commercial and residential buildings, in particular properties with extensive basements.
Aviva report highlights need to 'act now' on UK climate risk
Aviva has published a seven step plan calling on the government and industry to prepare at risk homes, businesses and schools for weather events.
Digital disruption in insurance – managing indemnity spend on escape of water claims
Insurers are grappling with rising escape of water claims costs. One of the most common types of domestic property damage claims, insurers are paying out an estimated 2.5 million every day, according to the Association of British Insurers.
Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
Digital Bar Quarterly: Chasing pack strive to overtake Aviva in scramble for digital services, with Admiral and More Than leading the way
In the first of a new quarterly column Altus Consulting insurance director Mark Andrews dissects the data from its Digital Bar to highlight the lack of uptake of data enrichment to enable quick quote for direct customers, with many journeys still…
Amazon, Apple and Google have opened up the 'mass market' for smart home insurance, claims start-up Hiro
The growth in big tech smart home solutions means it is a lot easier to sell household insurance products that reward adoption than ever before, according to the Neos alumnae behind newly launched insurtech Hiro.
Q&A: Dylan Bourguignon, So-Sure
Dylan Bourguignon, So-Sure CEO, spoke to Post about contents insurance, insurtech trends, and why he believes investors are reluctant to put money into the sector.
Lockdown reins in 'Beast from the East Two' claims hit
At the beginning of February, national headlines warned of a ‘Beast from the East Two’ as snowy blizzards, heavy rain and gale-force winds were forecast to batter large parts of the country. But a repeat of the hefty claims dent left by its 2018 namesake…
Blog: Wildfires and the rising risk of ‘cascading’ natural disasters
Hélène Galy, managing director of Willis Towers Watson’s Willis Research Network, considers the growing threat of cascading risks.
Blog: Down at the bottom of the garden - insuring outbuilding offices
Wealthier individuals are making the most of their sheds and outbuildings while working from home. Iprism private clients team manager Amie Wright ponders the insurance implications of this rising trend.
Inside Out: I am a broker and a leaseholder – insurers and FCA must push for cladding crisis solution
Post invites industry insiders affected by key issues they believe insurance is getting ‘inside out’ to share their perspective and state their case for change. Here a broker talks about how leaseholders are getting a rough deal.
Briefing: Seven insurtechs to watch in 2021
For a sixth year running, Post content director Jonathan Swift scans the insurtech space and identifies up-and-coming businesses potentially worth watching over the next 12 months.
For the record: The week in deals featuring Aviva, Brit, Cazoo, CFC, Co-op Insurance and GRP
Post wraps up the major insurance deals, launches and investments of the week