Gamification, actionable insights and/or relevant rewards. These were among the options considered at a recent roundtable hosted by Post in association with Endava to help insurers build deeper and longer relationships with their policyholders.
As the heart of the insurance experience, Steve Molloy, director of commercial sales at AX, argues claims offer real opportunities for forward-thinking brokers to steal a march on their rivals.
The rapid growth of battery electric vehicles should make personal lines and fleet brokers think carefully about how to adapt to this changing market, with both specialist products and services such as replacement vehicles in the event of a claim…
Breakdown cover provider Green Flag, part of Direct Line Group, has been cleared on two counts by the advertising watchdog after its 'colourful' language parody advert drew complaints.
The Financial Conduct Authority's pricing review will bring the most “endemic” change the insurance market has experienced in a long time and the work that comes with it should not be underestimated, according to Axa Retail CEO Tara Foley.
A-Plan has reported a 5% rise in Ebitda to £36.3m with turnover of £109.4m for the year ended 28 February 2021.
Post investigates allegations of gender discrimination in health insurance and asks how concerns could be addressed
A claimant sector trade body has written to the Business Secretary to request a review of industry pricing data as its research suggests motorists overpaid by £118 for their insurance during the pandemic.
Pukka has written over £20m of telematics based gross written premium having gone live with its offering in August 2020, CEO of Freedom Services Group Sam White told Post.
A Ministry of Justice representative has said it will 'reflect' on communication around the Official Injury Claim portal.
Official Injury Claim data has raised questions among insurers and claimant representatives, with one expert warning trends "strongly" imply teething problems warnings hold true.
Ministry of Justice data shows that nine in ten claimants using the Official Injury Claim whiplash portal have done so using a lawyer or other representation.
By Miles CEO James Blackham was outspoken on premium refunds for motor customers under Covid-19. The insurtech boss tells Post why he felt the issue needed to be tackled – and why he is not finished yet.
Insurers have work to do to ensure that the sustainability of home insurance claims keeps pace with strides being made with motor claims, according to personal lines claims directors.
Motor insurance sees biggest drop for seven years; Apollo gets new investment; Axa sets aside €1.5bn to fight deforestation; Nexus refinances; and Radius acquires Milestone
Post wraps up the major insurance deals, launches and investments of the week
Sabre has said it may be 'disproportionately' affected by a backlog of driving tests and delays in new car registrations.
The Motor Insurers’ Bureau is to recommence legal action against the government over inaction on 'unnecessary' Vnuk costs.
The debate about the personal injury discount rate in Northern Ireland is a combination of big political forces, small political points-scoring and, perhaps, some missed opportunities, argue BLM director Alistair Kinley and partner Patrick Connolly,…
Having moved away from the 2020 parlance of ‘unprecedented’, there is a phrase that seems to be creeping into our everyday language – normalisation, whatever that is, says Adam Beckett, chief distribution officer at Ageas UK.
Insurers have queried signposting missteps around the whiplash portal as Post can reveal there is no advertising budget to raise awareness.
The launch of the whiplash portal has made it more difficult for firms to make money handling small claims, leading to firms reassessing their models. Post investigates what the sector will look like in a post reform world.
Mark Townsend, managing director of motor and home at BGL Insurance, details how pricing regulation changes give the industry an exciting chance to prove it is customer centric, earn trust, and alter perceptions once and for all.
Minster Law has reached an agreement to take over Irwin Mitchell’s fast-track personal injury business with intentions to “lead consolidation in the market”.
The shift in the regulatory landscape could lead to “massive upheaval” experts have warned as brokers have been urged to engage with the process amid fears that the scope of fair value changes has not been understood.