Mandy Hunt, chief underwriting officer for commercial lines at RSA and chair of the Chartered Insurance Institute’s Society of Underwriting Professionals, looks at the challenges and actions needed to make insurance a career of choice and attract the…
Gamification, actionable insights and/or relevant rewards. These were among the options considered at a recent roundtable hosted by Post in association with Endava to help insurers build deeper and longer relationships with their policyholders.
Structured data that recognises the particular niche an insured is operating in will be a key determiner in an “arms race” changing the way commercial lines products are traded, CFC Underwriting executives have told Post.
Watch Marsh, Axa and Willis discuss how technology can help you keep up with the pace of change expected by today’s insurance customers?
Customer are more demanding and expectant than ever. Fuelled by the increased digitalization of their daily lives, consumers expect products and services that are both tailored to their needs and delivered at speed. And just because they bought something…
The winners in commercial lines will be those who triumph in the data-driven arms race to deliver the frictionless experience customers expect and better loss ratios through more informed underwriting, argues Graeme Newman, CEO of CFC.
William Forde, senior director of international markets at CoreLogic Protect, explores how platform ecosystems not only improve interoperability and workflow, but also encourage best practice solutions.
Karl Parr, claims technical services director at Axa UK, discusses the evolving demands on claims teams and the recruitment, training, skills and experience needed to deliver for customers at their time of need.
Allianz Insurance has recruited Chris Varley from Willis Towers Watson for the newly created position of chief analytics officer.
Travel insurance specialists All Clear and Insure & Go have signed a five year agreement with Zurich as they "gear up" for the opportunities that lie ahead as travel levels return back to normal.
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. Our expert panel discuss the need for simplicity and an intuitive customer journey; ensuring…
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
It sounds like a simple question; but given the turmoil of the 2020 and 2021 - and trends that were already being talked about and predicted before Covid-19 took a grip on the UK, what do customers now expect from insurers when it comes to handling their…
Don't miss Admiral, Allianz, Axa, QBE, RSA, Zurich and more at the Insurance Post Live Claims Event - On demand now
This year’s Insurance Post Live Claims Conference is now available on demand, bringing you cutting-edge content to your screen.
McLarens has appointed Jennifer Barclay to a newly created leadership role as global head of data and analytics strategy.
Mark Townsend, managing director of motor and home at BGL Insurance, details how pricing regulation changes give the industry an exciting chance to prove it is customer centric, earn trust, and alter perceptions once and for all.
After a challenging few years the managing general agents sector has looked at itself in the mirror and, buoyed by the hardening market, is in good position to grow following the pandemic, says Stephen Gibson, CEO of Avid Insurance Services.
With insurance evolving at an unrivalled pace, Satyen Paneri of Guidewire Software argues investment in a smart loop analytics can help companies make ‘brilliant’ decisions to achieve better outcomes.
For businesses, finding at the time of a claim that their policy will not pay out can be catastrophic. Unfortunately, underinsurance among SMEs is a growing problem. Valerie Hart looks at how improving intelligent lead pricing through digital technology…
Q&A: Shift Technology co-founder and chief scientific officer Eric Sibony on the future of automation and ‘autonomy’ in claims handling
Claims automation has been described as the Holy Grail of insurance as it can provide a clear point of differentiation in a competitive market, while delivering significant efficiency savings for insurers. Insurance Post spoke to Eric Sibony, co-founder…
Open banking has forced banks to find new ways to engage with their customers and partners. Sara Costantini, managing director of Crif Decision Solutions, asks whether it could also be the key to rebuilding trust between insurers, brokers and SMEs in the…
Spotlight on open banking and SME: Open banking will play an important part in meeting customers’ needs
Despite slow progress to date there are signs that some in the insurance sector are starting to get a handle on the value of open banking. On the back of a survey, in conjunction with Crif Decision Solutions, Post highlights some of the benefits that…
Simon Hughes, group head of data and analytics at Markerstudy Group, offers some guidance on practical steps that can help align firms’ data and business strategies to achieve their goals.
The government has named John Edwards, currently New Zealand’s privacy commissioner, as its choice to succeed Elizabeth Denham as the next information commissioner and revealed plans to consult on reforms to the UK’s data regime.
Zurich Insurance Group has appointed Peter Kasahara as group chief data officer joining from PWC.