Customer service

Blog: What will the new normal look like in insurance?

Across the business landscape, talk of how to adjust to the ‘next’, or ‘new’, normal has become the only game in town. Laura Drabik, chief evangelist at Guidewire Software, argues while many are tired of these instant clichés, the fact is that we are all…

Blog: Covid-19 - time to re-evaluate

The coronavirus pandemic has hit people hard in a manner that the insurance industry can’t compute. Bundeep Singh Rangar, CEO of Premfina, looks at what lessons insurers can learn from the crisis.

Blog: Frictionless payments - driving customer loyalty

Frictionless payment options have taken on new significance following the outbreak of Covid-19, but their significance runs much deeper. Nigel Phillips, commercial director of insurtech CDL, looks at the technology’s potential to redefine the…

Roundtable: Getting the board to ‘byte’

Interest and enthusiasm at board level for technology data-driven innovation has never been higher. At a Post interactive roundtable in association with Crowe, participants analysed how to generate tangible business benefits from a technical and…

Editor's comment: The lesser-spotted hard market

The world has long held a fascination with mythical beasts and the younger generation is picking up the passion with Smallfoot, Abominable and Missing Link the latest in a long line of films to encourage children to believe in the magic of the Yeti or…

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