Gamification, actionable insights and/or relevant rewards. These were among the options considered at a recent roundtable hosted by Post in association with Endava to help insurers build deeper and longer relationships with their policyholders.
As the heart of the insurance experience, Steve Molloy, director of commercial sales at AX, argues claims offer real opportunities for forward-thinking brokers to steal a march on their rivals.
The rapid growth of battery electric vehicles should make personal lines and fleet brokers think carefully about how to adapt to this changing market, with both specialist products and services such as replacement vehicles in the event of a claim…
Welcome to the second in a two-part podcast series about operational resilience brought to you by Claims Consortium Group and Insurance Post.
Welcome to the first in a two part podcast series about operational resilience brought to you by Claims Consortium Group and Insurance Post.
Q&A: Genasys co-CEO Andre Symes discusses the fundamental questions for insurance startups in an evolving technology ecosystem
With the changes to the technology ecosystem recently, the possibilities for insurance businesses have grown exponentially. Andre Symes, joint-CEO at Genasys, talks about how startups are using new technologies to pivot their businesses at pace with the…
William Forde, senior director of international markets at CoreLogic Protect, explores how platform ecosystems not only improve interoperability and workflow, but also encourage best practice solutions.
Banks are not the only place to turn to when you need a guarantee. Andrew Evans, head of Liberty Mutual Surety, UK and Ireland highlights why insurance companies could be a better option.
In this video Insurance Post content director Jonathan Swift caught up with Zego’s B2B commercial director Inès Feracci to discuss its plans for targeting brokers and fleet customers.
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. Our expert panel discuss the need for simplicity and an intuitive customer journey; ensuring…
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
Spotlight: Application fraud - Ghost busting – email intelligence can help combat insurance application fraud
Email addresses are a unique global identifier that could play an increasing role in combatting application fraud, argues James Burton, senior director of insurance product management for UK and Ireland, LexisNexis Risk Solutions
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Insurance Post Live Claims panel discussion: A new era for personal injury or another false dawn? Early lessons from the OIC Portal
Having gone live in June, this panel will discuss early observations in relation to the new whiplash portal.
Insurance Post Live Claims panel session: Creating a world-class customer experience in property claims
Customers should be front and centre when insurers design their claims processes.
There is a lot of talk about how the pandemic might impact insurance fraud trends.
It sounds like a simple question; but given the turmoil of the 2020 and 2021 - and trends that were already being talked about and predicted before Covid-19 took a grip on the UK, what do customers now expect from insurers when it comes to handling their…
Insurance Live 2021: Claims panel session - digital end-to-end claims, can insurers match customer expectations?
The seamless end-to-end digital claims journey has been long touted as a goal for many insurers. But how close is the reality?
Lee Nicholls, technical product manager at CoreLogic, shines the spotlight on how technology is fostering greater resilience across the supply chain in the face of the current challenges for the construction sector
Following Aviva’s triple victory at the British Insurance Awards, Post caught up with the insurer to discuss its success.
Jeff Picozzi, global insurance lead, Red Hat, discusses why open culture cannot be simply a buzzword - and that the insurance industry needs to embrace open source technology to innovate and meet customer demands.
Many insurers are burdened with legacy technology infrastructure that is slow to adapt to the changing needs of policyholders. Padraig Floyd explores how some insurers are modernising by leveraging cloud-native, container-based solutions for a bottom-up…