Post - Post July 2022
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Articles in this issue
Editor’s comment: When the going gets tough
It’s fair to say we’ve had a tough few years. No one was upset to see the back of 2020 and 2021 wasn’t much better. And now it looks like 2022 is far from the stellar year we were hoping for – certainly for the insurance sector.
Analysis: What is driving the increase in credit hire fraud
With Aviva reporting a 10.7% increase in motor injury claims fraud, Post investigates what is driving the increase in credit hire fraud.
Analysis: A ‘boring’ reputation leaves brokers facing hiring struggles
Recruitment issues have hindered UK brokers’ optimistic growth expectations and are impacting insurance brokers of all sizes, according to research from Aviv
Get behind customers to stay ahead of motor challenges, says Markerstudy's Humphreys
Under the toughest conditions the motor market has witnessed in his recent memory, Gary Humphreys, group chief underwriting officer at Markerstudy, explains why the insurance industry must do everything in its power to support its customers.
60 seconds with... Trish Kent, RSA
Trish Kent, head of claims account management at RSA, tells Post which point of history she'd head off to if she had a time machine, and which sitcom character she would most like to be.
60 seconds with... Minesh Patel, McLarens
Minesh Patel, a loss adjuster in McLarens’ construction and engineering practice, tells Post about the highlight of his career so far and why seeing the dinosaurs would be his top priority if he ever found himself at the controls of a time machine.
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…
Spotlight on Digital - Mixed views on digital transformation impact on customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing…
Interview: Steve Treloar, Allianz Personal and LV General Insurance
Post catches up with Allianz Personal and LV General Insurance CEO Steve Treloar a year on from the insurer's restructure to reflect on building the UK's biggest personal lines insurer, plans for further growth, and the shifting needs of brokers.
Spotlight on periodical payment orders: How do insurers manage PPO risks?
Introduced in April 2005, periodical payment orders might not have grown in the volumes some expected, but still pose challenges for general insurers not least due to their similarity to longevity life risks. Post spoke to both insurers and other…
Spotlight on periodical payment orders: The benefits of transferring PPO risks to a life insurer
Start-up life insurer AUL Assurance is targeting general insurers, offering them an opportunity to reduce their exposure to periodical payment order risks. What are the benefits of such transfers and why might the recent ASHE inflation figures make this…
Intelligence: Insurers must brace now for the oncoming inflation storm
Inflation is front of mind for the general public – and that is no different for the insurance market. David Worsfold investigates how prepared the sector is for inflation rises and how they can make sure customers see insurance as a must-have instead of…
Intelligence: Rural crime – cutting back the harvest criminals
Plant theft in rural areas is a major issue for landowners and their insurers. Rachel Gordon explores how a specialist police unit, which was set up in 2021, is helping to tackle this type of crime, and what mitigation measures are being introduced.
Intelligence: All on board – firms must tackle representation
The Financial Conduct Authority requires listed firms to report on, and disclose, targets on how well represented women and ethnic minorities are on boards and executive management teams. Martin Friel investigates if the regulator has been too light…
Howden acquires Tiger Risk; JMG buys GS Group; Allianz and Ifed secure convictions for fraudsters; and First Central in CMT tie-up
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
FCA fines JLT £7.8m; Acrisure acquires Russell Scanlan; Clear Group buys Pro Aktive; Howden Group creates start-up hub and Instanda raises $45m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Miller names James Hands as next CEO
Miller has appointed James Hands to succeed Greg Collins as CEO at the start of next year.
David Williams joins Humn as NED
David Williams has joined insurtech company Humn as non-executive director to assist the company as it continues its growth and investment in autonomous vehicle products and begins international expansion.
Darag expands Roth's role to unify its M&A approach across Europe
Legacy book acquirer Darag has appointed Alexander Roth as global head of mergers and acquisitions, in addition to his existing role as CEO of Darag Europe.
QBE appoints Fitzgerald as UK regions director
QBE has appointed Andy Fitzgerald to the newly created role of director of UK regions, as it seeks to establish regional business as a “driving force” behind its plans for growth in the UK.
FOS appoints Abby Thomas as CEO and chief ombudsman, as service faces backlogs
The Financial Ombudsman Service has appointed Abby Thomas to the role of CEO and chief ombudsman.
RSA becomes latest insurance company to back suicide prevention charity R;pple
RSA Insurance has donated £25,000 to R;pple, the suicide prevention charity behind an online interceptive tool designed to provide and support is to individuals conducting searches relating to self-harm or suicide.
Penny Black's Social World: July 2022
An OBE, charity fundraisers, supporting small businesses and sustainability
