Personal
Q1 results round-up: Aviva, Beazley, Direct Line, Hastings, Hiscox, Lancashire and Sabre
Insurance Post rounds up the first tranche of quarter one results from a host of major insurers.
Insurance Hound: Most read by insurers in March, April and May 2022
Which topics have insurers been reading most about?
MoJ defends the low proportion of unrepresented claimants using OIC portal
Speaking at the Association of British Insurers’ whiplash event, David Parkin, deputy director for civil justice and law policy at the Ministry of Justice, addressed the criticism that Official Injury Claims portal is not meeting its objectives as less…
The Pandemic has forged ‘higher levels of trust’ in insurance, but ‘visibility’ is needed around cover
Consumers and businesses have come to appreciate the importance of insurance more as a result of the pandemic, but believe policy language should be simplified.
Data analysis: FCA & FOI trackers updated - BI complaints drop as insurers settle backlog
Enquiries to the Financial Ombudsman Service related to business interruption products have finally started to drop after a rapid increase in Q1 2021 following the FCA test case.
Leadership changes as RSA brings customer operations and claims together
RSA has changed its leadership team as it brings customer operations and claims together to create a single function.
Direct underwriters saw retention rates of 70% prior to FCA pricing reforms
Benchmarking analysis data has found that prior to the introduction of the Financial Conduct Authority's pricing reforms, direct underwriters had the highest retention and lowest switching rates.
Intelligence: Telematics: Boxing clever?
Twenty years after Norwich Union launched Pay as You Drive Insurance in the UK, Frances Stebbing assesses how much progress has been made in telematics becoming a mainstream motor insurance product; and how these black box offerings have evolved.
Capgemini: only 8% of insurers 'Resilience Champions'; Allianz mulls Home & Legacy disposal; CII reports £4.4m deficit; and Questgates buys
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurer results directory 2021
Post tracks insurers' 2021 results including gross written premium and combined operating ratio.
Intelligence: Opening the throttle on motorbike insurance
The motorbike insurance market has been a hive of activity in the last few years in what has previously been a quiet and steady sector for the last 20 years. Martin Friel investigates what this means for the biker customer and if more entrants are on the…
Insurance-related nuisance calls and texts rose by 40% in 2021
After improving in 2020, insurance-related nuisance calls and messages rose by 40% in 2021, with Information Commissioner's Office receiving 3989 complaints.
Howden's Peter Blanc on how to manage the consumer duty challenge
With the Financial Conduct Authority's Consumer Duty just around the corner, Peter Blanc, executive chairman of Howden UK & Ireland, believes professional advice will be the only way that customers can ensure they will know what they are buying.
Getsafe adds buildings insurance in the UK as it targets the top digital spot
Insurtech firm Getsafe is aiming to be one of Europe’s leading digital insurers as it launches buildings insurance to complete its home insurance proposition in the UK.
Insurance Post TV: Price walking special – what impact has the FCA ban had on the personal lines market?
Insurance Post reveals the latest episode of its ‘magazine-style’ television show.
Admiral defeats fundamentally dishonest fraudster; Ardonagh Academy launched; start-up Coral aims to disrupt LEI sector; and Pool Re to cut prices
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Customers young and old expect frictionless digital insurance products, says Axa Partners’ Ward
The assumption that innovation in digital insurance need only be in service of younger customers has been proven false, Axa Partners chief sales and distribution officer for the UK and Ireland Kelly Ward has told Post.
Interview: James Blackham, By Miles
James Blackham, CEO of By Miles, talks to Jen Frost about why the regulator had to step in over dual pricing and why usage-based insurance is the future
Intelligence: Is the government doing enough to drive out distraction on the roads?
The government recently closed a loophole in the legislation on driving with mobile phones. Sam Barrett finds that while the changes are welcome, there are concerns that the law does not go far enough, and legislation needs to be tougher still
Tower Brook acquires Premium Credit; ABI reports motor premiums have fallen 5% in Q1; Aston Lark buys UK Global; and Seventeen snaps up broker
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Interview - Colm Holmes, Allianz Holdings
Allianz Holdings CEO Colm Holmes caught up with Stephanie Denton after his first 100 days in the role to explain why the next three years will be all about growth for the UK insurer.
Damage caused by Storm Eunice less severe than expected despite claims surge
Storm Eunice was less severe than originally thought with damage caused by high winds rather than flooding, according to claims experts .
Low motor accident claim levels raise concerns that 'injured people are not claiming'
A claimant organisation has raised concerns that the number of registered motor claims in the first quarter of 2022 remained at a pandemic level, despite road traffic mostly returning to normal.
Prestige-owned broker Stroll launches with £5m investment
Prestige Insurance Holdings invest a further £2m in new digital broker platform emphasising ‘slick’ user experience.