Insurance POST

he image of an insurance sector encumbered by legacy solutions and slow to adopt new technologies has been a tough one for it to shake off. But whether it is the threat of tech giants eating their lunch, new insurtechs stealing market share, evolving customer expectations or a need to attract the best talent, times are changing.

A data rich market, insurance is now starting to properly interrogate and analyse the information it has to better understand its policyholders and offer them a more personalised experience with tailored products and services. Elsewhere it is using AI and RPA to remove costly and time consuming manual processes to free up staff so they can focus on more value-added customers interactions.

On this dedicated Technology hub, we showcase the latest insights and thought leadership about how insurance companies can utilise their existing infrastructure/data to get the best results; as well as integrating and using the latest digital technologies to help them gain an all-important competitive advantage.

Advertising feature: Optimising claims indemnity spend for insurers

Digitisation has become essential for insurers looking to unlock value and deliver excellent customer experience. According to EXL's UK and Europe team, Mohit Manchanda, head of insurance, Rohan Regis, vice-president insurance and Swarnava Ghosh, senior engagement manager - insurance analytics, this is especially true for companies looking to optimise claims indemnity. By identifying opportunities

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