Insurance POST

Often described as the ‘moment of truth’ for insurance customers, the outcome of a claim has never been more important given policyholders expectations have grown exponentially in recent years - fueled by their experiences of using digital native consumer bands.

Give a claimant a disconnected, fragmented and drawn out outcome and they are unlikely to renew, which is a terrible result for any insurer given the cost of acquisition for new customers. Fail to properly process, scrutinise and analyse a claim and an insurer is equally in danger of becoming a victim of fraud.

On this dedicated Claims & Fraud hub, we showcase the latest insights and thought leadership that are shaping the management of claims today and in the future, and helping the industry combat fraud in its many guises.

Spotlight: Technology: Intelligent fraud detection

The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. While the insurance industry is constantly evolving to try and combat whatever the latest fraud is and is now harnessing the latest technologies to aid the fight

Advertising feature: British Insurance Awards 2020 winner Q&A - Sedgwick

The British Insurance Awards saw Sedgwick scoop three awards in the categories - Major Loss, Young Achiever and Digital Innovation. Post caught up with the team at Sedgwick to discuss their experiences when it comes to handling claims, what the awards say about the business and some of the challenges they have faced along the way.

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